Customer Care

Orders & Shipping


For all orders placed online at, you will receive an email confirmation. We will begin working our jewelry magic. As soon as your order is made and packaged with love, you will receive an email with tracking information. Shipping & delivery time does not include Sundays or holidays. All US orders ship via First Class USPS and takes 2-5 business days.



For refunds, we review each order on a case by case basis. If there is an issue, please email us at


Jewelry Care


Your Ianneci Jewelry piece will love you more if you love it back. It will love you more if you wear it well. Remove your piece when you put perfume on, when you go swimming in a chlorine pool, when you hit the gym, or when you bathe. When you’re not wearing your jewelry, keep it safe in your Ianneci keepsake jewelry box. It can be wiped down with a dry soft cloth to help revive its luster.


Get it Made, Custom


We love doing custom orders. We’ve been known to customize some pretty amazing jewelry. Do you have a sentimental charm you love that needs the perfect gold chain? Did you have a sweet baby girl that you would love a keepsake name bracelet for? Did your favorite necklace break and you can’t function without it? Did you just get married and need to update your initial necklace or bracelet or want a new one completely? Whatever it may be, we are here to help you create your next favorite jewelry piece ever! Give us the details below and we’ll do a little dance and work our magic for you.

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